DRAFT. Fill in the officer's details before launch.
Grievance Redressal
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about IndicAds, a sponsored suggestion, or the use of your personal data.
| Grievance Officer | [NAME] |
|---|---|
| [grievance@indicads.in] | |
| Address | Binarius Systems Private Limited, [REGISTERED ADDRESS] |
| Working hours | Monday to Friday, 10:00–18:00 IST |
How we handle complaints
- We acknowledge your complaint within 24 hours and resolve it within 15 days (30 days for requests about your personal data under the DPDP Act).
- Please include: what the complaint is about, where you saw it (app name, date and time, the text of the sponsored suggestion), and how to reach you.
- To withdraw consent for a call-back request or to have your details deleted, include the mobile number or email you entered.
- If you are not satisfied with our response you may approach the Data Protection Board of India (for personal data) or other authorities as provided by law.
You can also use the contact form on our status page.